Frequently Answered Questions

Age Requirements

For safety reasons, the rider must be able to reach the bike pedals and the ground while on the bike (bike is a 26" model.) We recommend that the rider be a mature teen. Riders under the age of 18 must have parental permission to participate on tours. **Wine/Beer Sampling Tours and Dispensary Tours require you to be the age of 21 years old.

Parking the Car

Most of the tours depart from Old Sacramento and there is plenty of covered parking. Other tours that depart from Downtown or Midtown have street parking meters or various nearby parking garages. We try to keep departure/arrival sites near parking facilities.

Pedals or No Pedals

Our electronic bicycles are designed for riders to start off pedaling as they normally would, then use the throttle on the handlebar to keep up the pace. Our bikes are perfect for riders who already obtain the skills of balance while riding a bicycle but lack the momentum of pedaling. 

Rainy Day Schedule

A little bit of rain won't stop us. We provide rain ponchos for your convenience  on those drizzly days. 

How BIG is too BIG

We have a weight capacity of 320 pounds per bike. We will have a scale available at check-in for verification if necessary so please make sure you're in compliance prior to booking your tour. 

Safety & Protection

For safety purposes helmets and reflective vests are required to be worn while on the bicycles. Helmets come in a variety of sizes and include a liner for hygiene purposes.   

Tips Offer Gratitiude

Our Guides go above and beyond for their tours, so if you enjoyed your journey with your Guide then by all means show your appreciation through a tip! 

Customer Service

Our friendly and knowledgeable customer services reps are available to answer your questions via email at info@SacBikeTours.com.

Deals and Discounts

  Sorry at this time we do not offer any deals or discounts for our services. Prices are located on the tour booking page.  

Limited Time Use

 The group is responsible for staying with the Guide for the duration of the tour.  If at the end of the tour the bike and audio receiver is NOT checked in then a $500 fee will be charged to your card on file and proper authorities will be notified. 

DUI is a NO NO

Driving under the influence of alcohol or a narcotic is illegal. If at any time a rider becomes intoxicated a rider will be asked to leave the tour and will be subjected to a $75 fee for arranging the return of the equipment back to the trailer. The rider will be left to arrange his or her own transportation from that point forward, no refunds will be given. Certain tours will allow for wine sampling which will be paired with food.  

Tour Expectations

 Riders will check out a bike and an audio receiver at the departure meeting point. Once all riders have registered the tour guide will go over a safety presentation and then everyone will head out to the various sites that the tour is designed to visit. Riders will have an opportunity to stop and take photos along the tour at various sites. The tour will end in the same location it began.  

Refunds and Cancellations

Sorry we do not offer any refunds; although, we do offer the opportunity to reschedule within 3 months.


***Important*** If we are not able to book a MINIMUM OF 3 SEATS per appointed group the tour will not go out and reasonable accommodations will be made to reschedule your tour. We will contact you if there are less than 3 seats booked for your time slot to try and coordinate a different departure. If we are unable to meet this minimum and are unable to reschedule your reservation we will then fund your payment.

Inappropriate Behaior

 If there is inappropriate behavior, our Tour Guides have the authority to terminate a tour. Inappropriate behavior will result in early termination of the tour, a forfeiture of all monies paid, and $75 for an early bike pick up fee by the customer(s) who violated our terms. 

Examples include but are not limited to:

  • Extreme Intoxication
  • Excessive noise
  • Loitering more than 5 minutes after the tour
  • Public Urination
  • Littering
  • Riding into traffic

It Pays to Ditch

All tours start and end at disclosed locations. You may not abandon the tour by staying at the last tour site, and if you choose to do so there will be an automatic $75 charge added for picking up the bike.


 If you choose to indulge in alcohol, please have a designated driver for the ride home or plan to call an Uber, Lyft, or Taxi. Keep in mind that if you get extremely intoxicated or ditch the bike and tour we will charge $75 to the card on file.


If at the end of the tour the bike and audio receiver is NOT checked in or has NOT been requested for pick up then a $500 fee will be charged to your card on file and proper authorities will be notified.  

Prone to Accidents

Safety Guidelines will be discussed prior to each tour. Upon booking everyone is required to sign a Release of Liability Waiver. Due to the fact we will be using public roadways we ask that riders use mature judgement and use all safety precautions and guidelines that are requested of each rider on the roadways.

How Long Will We Be Riding

Tours vary in length. You can expect to add an additional half hour allowing 15 minutes for equipment check-in before and after the tour.


Our tours range anywhere from 90 minutes to 2 1/2 hours depending on the tour selected.

Is Food Involved

All riders are offered a cold bottled water at the beginning and end of the tour. 


Riders are welcome to bring a snack if desired and can be consumed on various short stops along the tour.

Planning Ahead

We try to schedule out the tours several months ahead for planning purposes. We are always creating and adding tours to the calendar. Check the Tour Page for the various tours being offered.

Breakdowns and Blowouts

Not to worry we have extra bikes in case of an unfortunate event that occurs such as a flat tire or a dead battery. Our Guides have access to contact us and have a replacement bike delivered to your location.

Tour Reminders

Email reminders are generated to each guest and will be sent one day prior to the booked reservation.

Reservations

After selecting the tour you would like to book complete the form and submit. You will be required to pay upon finalizing the reservation. After the confirmation email has arrived you will get a follow up email with a few more questions to help us determine which bike fits you best. You will also have a Release of Liability Waiver that will need to be completed and returned prior to your reservation date.  

Share the Love

Word of mouth is by far the best marketing tool around. If you find that you enjoyed your adventure with Sacramento Bike Tours I invite you to spread the word and share our website and social media pages. If you did NOT find your ride with us enjoyable, please contact us and let us know how we can do better. We aim to please our guests and would love to know where we can improve our services.

Ideas and Inspirations

Do you have an idea for a tour around town and would like to see us organize it; contact us and we may just turn your idea into a reality. 


Are you passionate about your hobby which can be turned into a tour theme, contact me about possibly guiding an adventure of your own.

Dotting the I's & Crossing the T's

Each rider must submit an individual email** to receive our company legal forms. The Release of Liability Waiver must be electronically signed by EACH rider PRIOR to the booking date and time. 


In the case the Waiver is not completed and signed prior to the arrival of the tour reservation, Sacramento Bike Tours reserves the right to deem the tour void and cancelled without a refund. 


Riders are not permitted without Waivers and will not be allowed to participate on the tour. 


**Tours may be reserved and booked under one email. In this case, the coordinator or person signing everyone up needs to immediately send an email to info@sacbiketours.com with the date and time of your tour and list our each rider and their specific email so legal forms may be sent out accordingly.